What is included
Repairs we carry out
From a simple capacitor to a chassis replacement that fits the existing cabinet.
- Capacitors, contactors and control boards
- Fan motors and blower wheels
- Condensate drains, pans and overflow switches
- Reversing valves and refrigerant leak repairs
- Compressor replacement
- Hoses and isolation valves
- Chassis replacement in the existing cabinet
When to call
Signs your heat pump needs a repair
Often a reversing valve, low refrigerant or low water flow.
A safety lockout: the unit is protecting itself and needs a diagnosis.
A weak capacitor or a compressor near the end of its life.
A blocked condensate drain or a leaking hose.
An electrical fault that should not be reset repeatedly.
Restricted airflow or a refrigerant problem.
How we work
A repair, step by step
Tell us the building, the suite and what is happening.
Amperage, water temperatures and pressures, recorded and explained.
Repair and replacement options side by side when the repair is major.
The unit is tested in heating and cooling before we leave.
Repair or replace a condo heat pump?
Minor parts are always worth replacing. For a failed compressor or a leaking coil, we compare the cost of the repair with a new chassis: on a unit over fifteen years old, a major repair that costs more than about a third of a replacement is rarely the better choice. You get both prices in writing.
Can the unit be replaced without opening the wall?
Often, yes. Many heat pumps can be replaced with a new chassis that slides into the existing cabinet and reconnects to the same water lines, with no drywall work.
Related services
More for your building
Fan coil maintenance
Filters, motors, drain pans and valves checked in every suite, with a report for the board.
Learn more →Fan coil repairs
Leaks, noisy motors, stuck valves and no-heat calls, repaired in the suite.
Learn more →Heat pump maintenance
In-suite water-source heat pumps cleaned, tested and documented, building by building.
Learn more →Commercial HVAC
Rooftop units, exhaust fans and make-up air for commercial buildings, on a maintenance plan.
Learn more →FAQ
Heat pump repairs: common questions
Do you charge more at night or on weekends?
No. The rate is the same at any hour.
How fast can you come?
Call the emergency line: it is answered day and night, and we give you a time on the phone.
Do you deal with the management office?
Yes. We provide our insurance certificate, book the elevator when needed and ask for the riser valves to be closed.
Do you repair all brands?
Yes. We service all common water-source heat pump brands.