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Heat pump maintenance in condos: a guide for boards and property managers

In many Toronto towers each suite has its own water-source heat pump. Who maintains it, how often, and what does a good service cover?

How in-suite heat pumps work

A water-source heat pump moves heat between the suite and a water loop that runs through the building. A boiler adds heat to the loop in winter and a cooling tower removes it in summer. The compressor in each suite does the rest.

Because every unit has a compressor, a reversing valve and its own condensate drain, a heat pump needs a more thorough service than a fan coil.

Who is responsible

It depends on the declaration. In many corporations the unit belongs to the owner while the water loop belongs to the corporation. Whoever pays, a building-wide program is usually the practical answer: one notice, one visit, one report, and no unit left unserviced beside its neighbours.

What a service should cover

  • Filter replacement and coil cleaning
  • Condensate pan and drain cleaned and tested
  • Water flow and temperature difference across the unit
  • Compressor amperage compared with the nameplate
  • Reversing valve tested in heating and cooling
  • Electrical connections, contactor and capacitor checked
  • Hoses and isolation valves inspected for leaks

Signs a unit is close to failure

Loud starts, a unit that trips and resets, weak heating or cooling, and water at the base of the cabinet. A unit over twenty years old that shows two of these should be assessed for replacement rather than repaired again.

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